Information we collect
When you place an order or contact us, we collect the details needed to respond and fulfil the request: your name, phone number, email when provided, delivery address, city, selected products, payment preference and any message you submit.
How we use it
We use this information to create and manage orders, provide status updates, answer enquiries, arrange delivery, prevent abuse and maintain necessary business records. Newsletter and collection-list details are used only for the updates requested.
Storage and access
Order and enquiry records are stored in protected server files accessible through the authenticated admin dashboard. The public tracking page reveals only limited order information after the order ID and phone number match.
Your device
The bag, wishlist and display preferences are stored in your browser. The admin dashboard uses a secure session cookie. Optional analytics remain disabled unless the store owner configures them.
Service providers
If you continue an order on WhatsApp, information you send there is also handled under WhatsApp's privacy terms. Hosting and email providers may process data only as needed to operate the website.
Your choices
You may ask us to correct or delete information where it is no longer required for an order, dispute, security or legal record. Contact order@scentsnwatches.com.